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GENEVA (PRWEB) May 29, 2013
Cubic Transportation Systems reports an overwhelmingly positive response to yesterdays launch of NextAgent, the companys radical new concept in transport ticketing which uses high-speed video links to enable passengers to interact with ticketing staff in real time, 24 hours a day, 365 days a year.
NextAgent an innovative hybrid of ticket office, call center and ticket vending machine enables transit operators to respond to a continuing demand from passengers for the foreseeable future to retain the option to interact with a customer service agent. At the same time, staffing ticket offices across an operators network outside peak travel hours is expensive and ties up staff, restricting their deployment in other roles.
NextAgent enables operators to balance these competing demands cost effectively by centralizing either physically or virtually ticketing expertise so that it can be accessed by passengers whenever they are traveling.
Were really excited about this product, which we believe is a potential game-changer for transport operators. NextAgent is that rare thing a true win-win in that it enables operators to simultaneously offer the highest and most consistent levels of service while managing costs through increased efficiency, said Steve Shewmaker, president, Cubic Transportation Systems. It means that at the touch of a button, any passenger at any station equipped with NextAgent can speak with a customer service agent exactly as they would at a standard ticket office window.
As a society, we tend to be suspicious of technology introduced in the name of progress and efficiency: Im sure we can all recall examples of one size fits all systems that are great for straightforward requirements but which fall at the first hurdle when presented with anything that doesnt match the standard algorithm. NextAgent contradicts that theory, offering a uniquely personalized ticketing service for every passenger who wants or needs it, every time. No matter how remote the station or how complex the requirement, NextAgent allows unparalleled responsiveness, while managing demand across the network.
Matt Cole, senior vice president, strategy and development at Cubic noted that while Cubic had high hopes for yesterdays launch, the reality proved even better. We had serious conversations with many transport operators from around the world and we look forward to continuing those discussions in earnest in the coming weeks.
Cubic is exhibiting at the UITP World Congress & Mobility and City Transport Exhibition, May 27-30, Geneva on booth 2D300, and at the APTA Rail Conference Product Showcase, Philadelphia, June 2-3, at Booth 404. Further information about NextAgent is available in the product launch release and on the companys website.
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Cubic Transportation Systems Reports Strong Debut for Its NextAgent Video Ticket Office at UITP is a post from: Best Home Mortgage
